We’ve created this policy, which covers how krow.x...
1. INTRODUCTION AND GENERAL TERMS
krow.x is committed to protecting your personal information when you are using krow.x services. We want our services to be safe and enjoyable environments for our clients and contacts. This Privacy and Cookies Policy relates to our use of any personal information we collect from you via the following online services:
It also relates to our use of any personal information you provide to us by phone, SMS, email, in letters and other correspondence, and in person.
In order to provide you with the full range of krow.x services, we sometimes need to collect information about you.
This Privacy and Cookies Policy explains:
Whenever you provide personal information, we are legally obliged to use it in line with all applicable laws concerning its protection, including the Data Protection Act 2018 and the UK General Data Protection Regulation (referred to collectively in this Privacy and Cookies Policy as the “data protection regulations”).
2. WHO ARE WE?
krow.x are a UK-based marketing and communications agency, offering a fully integrated service to our clients so they can deliver the most appropriate marketing information or other relevant communications to their end users.
We are a subsidiary of the listed UK company The Mission Group plc and we sometimes work with other companies in the group to help deliver services to clients.
3. WHAT INFORMATION WILL KROW.X COLLECT ABOUT ME?
When you participate in, access or sign up to any of krow.x’s services, activities or online content we may receive personal information about you. This can consist of information such as your name, email address, postal address, telephone or mobile number, gender or date of birth.
4. HOW WILL KROW.X USE THE INFORMATION IT COLLECTS ABOUT ME?
krow.x will use your personal information for a number of purposes, including:
Where krow.x proposes using your personal information for any other use we will ensure that we notify you first. Please see section 18 for details.
5. YOUR KROW.X CONTACT REQUEST
If you fill out one of our online contact forms your details will be added to our CRM system so we can effectively manage your enquiry. You will be contacted regarding your enquiry using the information you submit on the form.
If you so choose, you will be added as a subscriber to our newsletter emails. You can unsubscribe from these at any point using the unsubscribe link at the bottom of those emails.
6. WHEN WILL KROW.X CONTACT ME?
krow.x may contact you:
7. WILL I BE CONTACTED FOR MARKETING PURPOSES?
krow.x will only send you marketing communications where you have agreed to this. We offer occasional emails to let you know about krow.x initiatives and services. We may personalise the message content based on any information you have provided to us and on your use of krow.x platforms.
We may use information we hold about you to show you relevant advertising on third-party sites (e.g. Facebook, Google, Instagram, Snapchat, Twitter and LinkedIn).
8. WILL KROW.X SHARE MY PERSONAL INFORMATION WITH ANYONE ELSE?
We will keep your information within krow.x except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies, including for child protection reasons) or as described in this section and section 9.
We may share your information across krow Group and, where this is necessary to provide you with a service you have requested, other Mission Group agencies.
We will use your information within krow.x and will only share it outside the Mission Group where you have requested it or given your consent. However, we may share with third-party sites (e.g. Facebook, Google, MailChimp, credit reference suppliers, Instagram, Snapchat and Twitter) some data, with appropriate security measures, to show you relevant advertising on third-party sites, as set out in section 7.
Sometimes krow.x uses third parties to process your information on our behalf, for example to provide services or analysis. krow.x requires these third parties to comply strictly with our instructions and krow.x requires that they do not use your personal information for their own business purposes, unless you have explicitly consented to the use of your personal information in that way.
9. OFFENSIVE OR INAPPROPRIATE CONTENT ON KROW.X WEBSITES
If you post or send content which we consider offensive, inappropriate or objectionable anywhere on or to krow.x websites or otherwise engage in any disruptive behaviour, krow.x may remove that content and/or block access.
Where krow.x considers that you may be in breach of any applicable laws, for example on hate speech, krow.x may disclose your personal information to relevant third parties, including to law enforcement agencies or your internet provider. krow.x would only do so in circumstances where such disclosure is permitted under applicable laws, including data protection regulations.
10. WHAT IF I AM A USER AGED UNDER 18?
If you are aged 18 or under, please get your parent/guardian’s permission before you provide any personal information to krow.x.
11. HOW LONG WILL KROW.X KEEP MY INFORMATION?
We will hold your personal information for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with krow.x.
12. CAN I DELETE MY DATA?
You can request that krow.x delete any personal information we hold about you at any time by contacting firstname.lastname@example.org with your request. Alternatively, you can write to the Data Privacy Team.
13. CAN I FIND OUT WHAT PERSONAL INFORMATION KROW.X HOLDS ABOUT ME?
Under the data protection regulations, you have the right to request a copy of the personal information krow.x holds about you and to have any inaccuracies corrected. We will use reasonable efforts consistent with our legal duty to supply, correct or delete personal information about you in our files.
If you are within the UK, please address requests and questions about this or any other question about this Privacy and Cookies Policy to the Data Privacy Team (Email: email@example.com).
Please note, we reserve the right to charge an administrative fee if your request is manifestly unfounded or excessive.
If we feel we need to establish your identity, we may ask for proof of such before providing any personal data.
14. WEB BROWSER COOKIES
a) What is a cookie?
A cookie is a small amount of data, which often includes a unique identifier, that is sent to your computer, tablet or mobile phone (all referred to here as a “device”) web browser from a website’s computer and is stored on your device’s hard drive. Each website can send its own cookie to your web browser if your browser’s preferences allow it. Many websites do this whenever a user visits their website in order to track online traffic flows. Similar technologies are also often used within emails to understand whether the email has been read or if any links have been clicked. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on the krow.x website. However, you can change your cookie settings at any time.
On krow.x websites, cookies record information about your online preferences and allow us to tailor our websites to your interests.
c) Third-party cookies in embedded content on krow.x pages.
Please note that during your visits to krow.x websites you may notice some cookies that are not related to krow.x or krow.x’s contractors. We sometimes embed content from social media and other third-party websites. These may include YouTube, Vimeo, Google Maps, Twitter, Facebook, Instagram and Pinterest. As a result, when you visit a page containing such content you may be presented with cookies from these websites and these third-party cookies may track your use of the krow.x website. krow.x does not control the dissemination of these cookies and you should check the relevant third party’s website for more information. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on the krow.x website. However, you can find out about changing your cookie settings here. Where krow.x embeds content from social media and other third-party websites, some websites may use Google Analytics to collect data about user behaviour for their own purposes. krow.x does not control this. For more information, see the Google webpage
d) krow.x cookies and how to reject cookies.
Below are details of cookies set by services we use to better understand the use of krow.x’s owned websites. We use this data to continuously improve the service we offer.
Cookie: Google Analytics
Name: _ga, _gid
Purpose: These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information (in an anonymous form that does not identify a visitor) including the number of visitors to the site, where visitors have come to the site from and the pages they visited. This helps us to improve the way our website works, for example by making sure users are finding what they need easily.
More info: Click here for an overview of privacy at Google. To opt out of being tracked by Google Analytics across all websites, visit the Google site.
It is important to note that if you change your settings and block certain cookies you may not be able to take full advantage of some features of krow.x services, and we might not be able to provide some features you have previously chosen to receive.
e) Other information collected from web browsers.
Your web browser may also provide krow.x with information about your device such as an IP address and details about the browser that you are using. When requesting specific services, it may be possible for you to choose to provide krow.x with access to your device’s location through the web browser. We use information provided by your browser or by the link that you have clicked to understand the webpage that directed you to krow.x, and this may be captured by performance cookies.
15. DO NOT TRACK (DNT) BROWSER SETTING
DNT is a feature offered by some browsers which, when enabled, sends a signal to websites to request that your browsing is not tracked, such as by third-party ad networks, social networks and analytics companies. This website does not currently respond to DNT requests.
16. CHANGES TO KROW.X’S PRIVACY AND COOKIES POLICY
17. CONTACTING KROW.X ABOUT THIS PRIVACY AND COOKIES NOTICE
If you have any questions or comments about this Privacy and Cookies Notice please contact: firstname.lastname@example.org
LAST UPDATED 31 JANUARY 2022