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Explore how word choice shapes our perception of artificial intelligence.
Customer loyalty is perceived to be falling, but were bank customers ever really loyal?
Exploring 7 characteristics of desirability that drive successful D2C experiences.
Brands must prioritise trust, reliability and transparency to meet evolving financial consumer needs
Discounts might win the battle for a quick sale, but they rarely win the war for long-term loyalty.
What if we told you your dog would have a fitness watch and a spa day on their Christmas list?